Privacy Policy

Last Updated: June 1, 2026

Who We Are

TV Upgrade (operating the website “Order Home Internet”) is an independent authorized reseller for internet service providers including Frontier, Brightspeed, Optimum, Kinetic, and EarthLink. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, you agree to the practices described here.

Who We Are

We only collect what we need to help you find and order internet service. This may include:

Contact details — your name, phone number, email address, and home or service address
Service request info — the plans or providers you’re interested in and the address where you want service
Automatic data — basic technical info like your IP address, browser type, device, and pages you visit on our site
Cookies and tracking — small files that help our site work properly and let us measure how visitors use it

We do not ask for sensitive information like your Social Security number or full payment card details on this website. Any payment or credit verification is handled directly by the internet provider you choose.

How We Use Your Information

We use your information to:

Check what internet plans are available at your address
Connect you with the provider that fits your needs
Respond to your questions and calls
Complete your service order with the provider you select
Improve our website and customer experience
Send you updates or offers, only if you’ve agreed to receive them

We will never sell your personal information to unrelated third parties.

How We Share Your Information

To set up your service, we share the details you give us with the internet provider you choose (such as Frontier, Brightspeed, Optimum, Kinetic, or EarthLink). Once your information reaches a provider, their own privacy policy applies to how they handle it. We may also share information with:

Trusted service partners who help us run our website and operations
Legal authorities when required by law or to protect our rights

Cookies and Advertising

Our website uses cookies and similar tools to keep the site running and to understand how people use it.

We may also use advertising services such as Google Ads to reach people who might be interested in our service. These services may use cookies to show you relevant ads and measure how well our ads perform.

You can control or turn off cookies anytime through your browser settings. To learn how Google uses data from sites that use its services, visit policies.google.com/technologies/partner-sites. To opt out of personalized Google ads, visit adssettings.google.com.

Your Choices and Rights

You have the right to:

Ask what personal information we have about you
Request that we correct or delete your information
Opt out of marketing messages at any time
Turn off cookies in your browser

To make any of these requests, please call us at (855) 320-7473 or use the contact options on our website.

Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. No method of sending data over the internet is 100% secure, but we work to keep your details safe.

Children's Privacy

Our website is meant for adults ordering home internet service. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, please contact us and we’ll remove it.

Third-Party Links

Our site may link to provider websites or other pages we don’t control. We’re not responsible for the privacy practices of those sites, so we encourage you to read their policies too.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll change the “Last Updated” date at the top of this page. Please check back now and then to stay informed.

Internet options for your next chapter.

128 E 116th St
New York, NY 10029

TVUpgrade is an authorized retailer for Brightspeed, EarthLink, Frontier, Kinetic, and Optimum and is not the service provider. Provider names are trademarks of their respective owners. Service availability, speeds, offers, pricing, eligibility, equipment, and installation vary by address and provider and are subject to provider terms. TVUpgrade does not offer billing or technical support for existing accounts.